The State and Federal government required a centralized, collaborative environment to enable effective cross-agency content sharing to support Affordable Care Act (ACA) implementation. They required a cloud-based solution that enabled collaboration, communication and information sharing. A tool, that allowed teams to simultaneously develop and deploy content to implement Healthcare.gov while providing project management, Content management (loading, inventory, and strategy), data upload, data presentation/visualizations, Agile framework, and 508 compliance.
SOLUTION
The CALT Application Lifecycle Management website is a large, highly complex initiative supporting CMS objective based on a cloud-based platform developed and maintained by Innosoft. Innosoft utilized the concepts of the USDS Playbook during the CALT development and operation. Our experienced team chose a modern technology stack that leveraged the flexible Content Management and Agile framework provided by the Team Forge Content Management System. The emphasis was on simplicity and consistency, as reflected by our design choices. Tables were dynamically displayed with text for ease of copying and breadcrumbs were liberally implemented to support the User need to understand the context of the content. We loaded content such as forms with minimal graphics to support variable screen widths and navigation was presented with a simple text accordion interface. The result was a powerful web tool that enabled collaboration in the Affordable Care Act (ACA) implementation.
RESULT
Innosoft was responsible for the overall ALM system administration and Content Strategy. We continuously monitored all the systems for issues with the Open-Source tools -such as Jenkins, Nexus, and Sonar – troubleshooting, as necessary, with regards to the Users’ content. Innosoft also supported and handled the CMS during core business hours. And our staff worked on content load supports, windows upgrades, application releases as required even on weekends. All the while maintaining on-call phone service to respond to critical issues with-in 10 mins, emergency issues with-in 30 mins and urgent issues with-in an hour. All the other non-essential issues were dealt with in and day.
