Innosoft is excited to announce two new contract awards for the Centers for Medicare & Medicaid Services (CMS).  In January, Innosoft was awarded a two-year contract to support Website Modernization for, through implementing an Agile and Iterative Human-Centered Design (HCD) process, and leveraging Machine Learning (ML) to understand the Customer Experience (CX) and implement solutions to improve support for beneficiaries and internal users.  The win will continue to improve on the web property ranked as the 6th-most responsive to customer needs across the Federal government, as ranked by Forrester.



And in February, CMS awarded Innosoft with a 5-year, $500 Million ceiling Blanket Purchase Agreement (BPA) to provide Data Analytics Supporting Healthcare (DASH). Innosoft will deliver a commercial, streamlined process to support CMS Quality Related Initiatives with the need for agile delivery services, including IT management and governance, business process analysis, Human-Centered Design (HCD), agile solution architecture and design, agile application development and configuration, analytics and reporting, integration, and DevOps. These services will be available to CMS components with a quality related initiative and Federal agency partners sharing a collaborative CMS quality related initiative need.  DASH will address the analytics and reporting needs of a diverse set of users who support key business processes within the Center for Clinical Standards and Quality (CCSQ).  CCSQ serves the public as a trusted partner with focus on improving outcomes, beneficiary experience of care, and population health, and reducing health care costs through improvement.


Under DASH, Innosoft perform and deliver through the following tasks:


Task Area 1 – Data Management and Governance

Centralized Data Repository (CDR) Support

CCSQ Cloud-based Analytics Platform (CAP) Support

Data-as-a-Service (DaaS) Strategy Support

Enterprise Data Architecture Management

Data Governance Support


Task Area 2 – Data Reporting and Analytics

CCSQ BI Strategy Development & Support

CCSQ Business Requirements Analysis & Evaluation Support

CCSQ Data Analysis and Reporting Services Support

Independent Data Validation Support

Text Analytics and Natural Language Processing Support

Machine Learning and Artificial Intelligence Support


Task Area 3 – Coaching and Support Services

Subject Matter Expertise Support

Data and Analytics Coaching Services

Electronic or Class-Based Training Program Support

Analytic Tool Demonstrations

Training & Collaboration Repository Support

Data and Analytic Communications Services

CCSQ Data and Analytics Community of Practice (COP) Support


“We are excited to work with CMS and CCSQ in developing solutions that will identify areas of healthcare quality improvement. This work will provide the foundation for data-driven improvements in healthcare for all Americans.” said Innosoft’s Executive Vice President, Fred Miller. “We will continue to expand our capabilities in Emerging Technologies, like Machine Learning, Artificial Intelligence, and Natural Language Processing, to help CMS and CCSQ in the transition to value-based healthcare.”

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